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Terms and Conditions

Check in / Check out

Check in time – After 4pm on day of arrival. If you are arriving after 8pm please advise us and we will provide a code for the key box.

Check out – By 10am on day of departure.

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Pricing

All prices shown are in Pounds Sterling (£) for rental of the whole house. Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation and payment has been made. MINIMUM stay 3 Nights in low season. Minimum stay 7 nights in High Season (Saturday to Saturday).

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Bookings

We cannot guarantee to hold a provisional reservation longer than 7 days, by which time the booking must be confirmed in writing or e-mail.

Accepting accommodation by telephone, e-mail or in writing means you have entered into a legally binding contract.

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Deposits and pre-payments

You will be asked to guarantee your booking by card payment. Persons making a booking will be required to pay for their booking in full.

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Number of persons using the property

The maximum number of guests occupying the property is up to 6 Adults and 1 baby sleeping in a travel cot.

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Cancellations and amendments

You are advised to ensure you have booked your Ferries/Flights at the same time as booking with us as availability of transport links can be very limited at peak holiday times.

Please note that losses arising from the cancellation or curtailment of confirmed contracts – where we are unable to re-let the accommodation – shall incur the following cancellation charges:

--30 days or more prior to arrival - Full refund of contract value.

–14 days, but less than 30 days prior to the date of arrival – 50% of contract value.

– Less than 14 days prior to arrival – 100% of Contract Value

We recommend that you take out holiday cancellation insurance, which should include cover for cancellation due to Covid-19.

 

What the price includes

Prices include full use of the facilities in the whole house. Free onsite parking for up to 3 cars. Free WI-FI. Linen and towels.

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Car Parking

Vehicles parked at the property are left at the owners’ risk and the proprietors cannot take responsibility for any damage caused to vehicles or other property left in the vicinity of Willow Cottage.

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Smoking of cigarettes or e- cigarettes

Smoking is NOT permitted within the property – should we find any evidence that this rule has been broken there will be a minimum cleaning fee of £50.00. Unfortunately, you shall be asked to leave and your custom no longer welcome.

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Pets

Sorry, strictly no pets allowed.

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Breakage or damage (Other than fair Wear and Tear and small breakages)

The client is legally bound to reimburse the proprietors of Willow Cottage for replacement, repair or extra cleaning costs on demand in the event of substantial property damage or breakages.

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Right of entry

The proprietor shall be allowed the right of entry to the property to effect repairs or rectify any faults notified to him.

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Restriction on Accommodation

We do not accept Stag parties, Hen parties or similar groups.

We reserve the right to remove any person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case, any refund will be at the discretion of the owners.

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Liability

Willow Cottage or its proprietors do not accept liability to the holidaymaker for any loss, damage or injury howsoever caused to the holidaymaker or to the holidaymaker’s personal property.

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NOTE: By making and confirming a booking with us you are agreeing to accept and abide by the above terms and conditions.

Privacy Policy

We, at Willow Cottage, accept that privacy has an important value for you and understand that making a booking online involves a significant amount of trust on your part. We highly appreciate the trust you have put in us by using the Willow Cottage Hebrides website, and are committed to protecting the collection, use and disclosure of the personal details you provide us with. We do respect your right to privacy and will only process personal information you give us in compliance with applicable data protection laws.

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This Privacy Policy describes what kind of information we may collect about you, how we may collect and use it, who we may share it with and what choices you have concerning it. We encourage you to thoroughly read this Privacy Policy and our Terms and Conditions.

 

By accessing and using willowcottagehebrides.co.uk, you agree that you have read and understand this Privacy Policy and that you accept and assent to the privacy practices (and any uses and disclosures of your personal details) that are described in this Privacy Policy. If you do not agree with our policies and practices, you should discontinue using our services or accessing this Website.

We may occasionally revise and update this policy to reflect changes in the law, our personal data collection and use practices. These changes will be posted in this Privacy Policy. Therefore, you should periodically reassess this Privacy Policy so that you are up to date on our most current policies and practices.

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Credit Card information
Your credit/debit card information is sent to our online payment service provider(PSP), who use the latest, most secure technology available, which encrypts all your personal and credit card details. When you enter personal information during the booking process your data is protected by Secure Socket Layer (SSL) technology to ensure the protection of the privacy of the exchanged data between clients and their servers.
The booking service is compliant with PCI DSS certification, which is an information security standard created to increase controls around cardholder data and reduce credit card fraud. It is applied to organizations that handle such credit card brands as MasterCard, Visa, American Express, etc.

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What information do we collect?
We collect your personal details that you provide us with when using this Website. Personal data may include your name, address, phone number, credit card details, email address, name and location of the accommodation and/or length of stay.

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How do we use your information?
The information you provide us with will be strictly used only for the following purposes:

  • processing your online booking and ensuring you get the best possible service;

  • verifying your identity;

  • conducting market analysis and making general improvements to our site;

  • providing you with the services you request;

  • sending you your accommodation booking confirmation and updates;​

Who does willowcottagehebrides.co.uk share your information with?

  • Third-party service providers: We use service providers to process your personal information on our behalf. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal details for other purposes than instructed by willowcottagehebrides.co.uk.

  • Payment providers and (other) financial institutions: When a chargeback is requested for your Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your booking confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

  • Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal information to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners

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